1. Return Eligibility: We accept returns for incorrect orders or items that are damaged or spoiled upon delivery. Please contact us within 24 hours of receiving your order to initiate a return.
2. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
3. Refund Timeframe: Refunds may take several business days to appear in your account, depending on your payment provider's processing time.
4. Non-Refundable Items: Certain items, such as perishable food items, are not eligible for refunds unless they are defective or spoiled upon delivery.
5. Return Shipping: We will cover the cost of return shipping for incorrect orders or items that are damaged or spoiled upon delivery.
6. Exchange Policy: We offer exchanges for items of equal or lesser value if you receive an incorrect order or if an item is damaged or spoiled upon delivery.
7. Return Authorization: Before returning any items, please contact us to obtain a return authorization number and further instructions.
8. Refusal of Returns: We reserve the right to refuse returns that do not meet our return policy criteria or are returned without prior authorization.
9. Customer Satisfaction: We strive to ensure your satisfaction with every purchase. If you have any concerns or feedback, please don't hesitate to contact us.
10. Contact Information: If you have any questions or need assistance with returns and refunds, please contact us.